Upcoming ISO 20000 Classes For April

If you or a colleague are looking for your ISO Consultant or Auditor certification - please email us at info @ nouriassociates.com or visit http://www.nouriassociates.com

ISO 20000 for Auditors plus Exam - click here for more info

The ISO/IEC 20000 Auditors course is an intensive 2-days workshop training relevant for professionals who play a role in auditing the ISO/IEC 20000 standard.

Course Description
This course is designed for professionals and certified auditors who would like to learn how to perform auditing activities as either internal or external auditors based on the ISO/IEC 20000 standard. At the end of the 2-day classroom training, the ITSMF certification exam, which is a multiple-choice exam, can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit. The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The course covers the interpretation and application of the ISO/IEC 20000 standard. The exam consists of a closed-book, 25-question, multiple-choice, paper-based test. To pass, candidates must answer 18 or more questions correctly.

ISO1024 - ISO20000 for Consultants plus Certification Exam - click here for more info

SO 20000 for Consultants is an intensive case study oriented 3 days workshop designed for internal auditors and consultants who play a role in the ISO 20000 implementation or in providing support around ISO 20000 implementations. Practical examples and real life case studies are used to guide you through the implementation route and prepare you to conduct a ISO 20000 assessment or audit.

Course Description
This interactive workshop leading to ISO 20000 consultant’s examination is designed to provide a basic level of knowledge in the ISO 20000 IT Service Management standard and its application. It is aimed at practicing IT Consultants who wish to assist organizations to prepare for certification under the itSMF's ISO 20000 Certification Scheme. The course covers the interpretation and application of the ISO 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the itSMF's ISO 20000 Certification Scheme. Internal auditors involved in preparing an organization for ISO 20000 Certification may find this course more appropriate than the Auditor course. The exam will be conducted at the end of the training.

We hope to hold these courses the last week of April / first week of May - depending on candidate schedules.

NAI focuses on well known IT process frameworks which organizations use to develop competent and world-class IT organizations. NAI’s focus areas include:

• IT Service Management (ITIL Best Practices, EXIN Accredited Course Provider)
• Software Development Life Cycle (CMMI Best Practices)
• Project Management (PMBOK Best Practices)
• International IT Service Management Standard (ISO 20000)
• IT Governance and Control (COBIT)
• Applied ITSM Standards (MOF - Microsoft Operations Framework)